Shipping Policy

Introduction

At Veltrozy, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our processing times, shipping rates, delivery methods, and guidelines so you know exactly what to expect when you shop with us at veltrozy.shop.

Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, complete with your tracking details so you can monitor its journey.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We strive to provide transparent and competitive shipping options.

• Standard Shipping: Estimated delivery within 5 to 8 business days.
• Express Shipping: Estimated delivery within 2 to 4 business days (if available at checkout).

Please note: Delivery times are estimates and start from the date of shipping rather than the date of order placement. Delays can occasionally occur due to carrier bottlenecks, customs clearance, or peak holiday seasons.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your package in real-time. Please allow up to 48 hours for the tracking portal to activate with updated carrier scans.

Customs, Duties, and Taxes

Veltrozy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, and duties) are the sole responsibility of the customer.

Damaged, Lost, or Missing Packages

If your package arrives damaged, or if tracking shows it was delivered but you have not received it, please notify our support team immediately at support@veltrozy.shop within 48 hours of the delivery scan. We will work closely with our logistics carriers to investigate and resolve the issue as quickly as possible.

Incorrect Address Disclaimer

It is the customer's responsibility to ensure the shipping address entered during checkout is complete and correct. If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipment charges may apply.

Contact Us

If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact us: